FAQ

WHAT TO DO IF THE PRODUCT DOES NOT FIT BY FORM, COLOR OR SIZE AND OTHER REASONS?

Within 14 days from the date of purchase of the goods (not including the date of purchase) - you can goods that have not been used, the presentation and consumer properties are preserved, and are not in the list of goods not subject to exchange or return: Exchange for a similar item without recounting the value Exchange for any other with appropriate recalculation of value Return and receive the money paid for it How to assess the safety of presentation: In good lighting, without the use of special means, the product should not have visible traces of lzovaniya as fine scratches, abrasions, and even more chips, nicks or cracks. The easiest way is to evaluate whether the presentation is preserved by answering the question: “Would I buy this product in the same condition as a new one?”

WHAT IS THE WARRANTY DURATION OF MY PRODUCT?

The warranty period of the goods is calculated from the date of its sale. It is usually indicated in the product’s operating document (warranty card, data sheet, label, or other document attached to the product). On the website of the manufacturer of your product

Do you deliver to the apartment and rise to the floor?

Please note that targeted delivery takes place before entering the building. The goods from the “Home Appliances and Interior” section, bulky goods from the “Fitness” and “Detsky Mir” sections (exercise machines, cribs, children's furniture, mattresses, etc.) are delivered to the apartment. The cost of manually entering the apartment depends on: the dimensions of the equipment, the difficulty of lifting and the availability of an elevator (where the goods are placed in the package).

Is it possible to buy goods by installments?

Unfortunately, at the moment there is no possibility to purchase goods by installments. You can place an order for goods of interest to you, available on our website, on credit Also, if you are a client of PrivatBank, we can offer you to consider the option of placing an order using the services “Instant installments” and “Payment by installments”